May, 2010

As a company that is so focussed on its customer service I was most interested at the customer service that I (did not) receive from a mobile phone company last night.  It is particularly relevant as we are currently looking at every aspect of the business to ensure that all that we deliver  is of the highest quality that it can be.

Sadly, the service provider should probably remain nameless, though I do have a big urge to name and shame the guilty.  Suffice to say that they are one of the largest having just acquired another large mobile phone supplier.

The short story is that I bought a new pay-as-you-go mobile for my daughter for her birthday.  Supposedly the phone comes with 6 months free internet if you buy the phone with £10 of credit, though they failed to mention that this was not automatic.  There were not apparent instructions as to how to get the internet and in the meantime we got charged for a day’s usage.  So, setting up an account within their web site ensued, then a long search looking for information, then on the phone to them going through lots and lots of completely irrelevant recorded messages, never to speak to a person.  Eventually my daughter decided that there was a text with instructions on her phone all along but even then when we sent a text that apparently activated the free internet no confirmation was received.  I am still not sure whether it is working.

So, brand new mobile and 14 hours after receiving this really impressive new toy, am I happy?  A rhetorical question of course.  When I next buy a mobile will it be from the same provider?  Probably not.  A little lesson there I think.

We have just been advised of the following TRAMPS vacancies by Acme Appointments.

Please contact Acme on 020 7034 2950 or via the information below.

TEMPORARY PROPERTY ACCOUNTANT – Ref. TR14371

TRAMPS experience essential

WEST END £12-15 per hour

An experienced property accountant, with good working knowledge of the TRAMPS PM&A system is urgently required to join a Property Management Company based near Victoria.

Being familiar with all aspects of service charges, as well as the full remit of the client accounting function, you will be responsible for a large portfolio. Working within a busy team, you will be managing the accuracy of reporting and accounting client and tenant funds.

Duties include:

* All aspects of the service charge function

* Bank reconciliations

* Utility invoices

* Year end account preparation and reporting

* Expenditure Statements

* Ground rent statements

* Dealing with all queries from clients, accountants, suppliers and leaseholders

* attend internal/external meetings

PROPERTY CLIENT / SERVICE CHARGE ACCOUNTANT- Ref. TR14370

TRAMPS experience required

WEST END £28,000 - £32,000

A great opportunity for an experienced residential property client accountant, who is fully familiar with the TRAMPS PM&A system, to join the finance team of a leading UK Residential Property Management Company.

As an organised and conscientious client accountant, familiar with all aspects of service charges, you will be responsible for the client accounts for a designated portfolio. You will also be working as part of a team managing the accurate accounting of client and tenant funds.

Duties include:

- Input service charge budgets, raise charges and demands ready for sending to leaseholders

- Prepare service charge year-end accounts

- Quarterly / monthly income and expenditure statements

- Quarterly Ground Rent

- Assist with weekly payment run

- Ad-hoc duties as required

To apply for any of these roles please email: trace@acme-appointments.co.uk

To view other vacancies, visit our website www.acme-appointments.co.uk